Founder-CEO, Chris McKewon initially started Xceptional as a value-added reseller and technology integrator that helped clients design and implement technology solutions, including data networks and phone systems. On identifying the rapid escalation of IT in business environments, the company extended its footprints into managed IT services in 2012, providing a wide range of offerings to help businesses meet their varying IT needs. Today, Xceptional’s managed IT service portfolio includes—but is not limited to—complete managed support, 24x7 monitoring, performance tuning and WAN optimization, cloud integration and implementation, and cybersecurity audits.
“Our comprehensive service portfolio is aimed at augmenting our client’s IT capabilities. For SMBs that lack resources to hire full-time IT experts, we act as an extended team to help them build a powerful IT strategy and pave the way for them to leverage technology at scale,” says Danielle Carpenter, the COO of Xceptional. “On the other hand, we also help clients—mostly enterprise-level—that need to outsource a specialized portion of their IT management. We provide such companies with access to high-level technical support when needed, while allowing them to save significantly on their FTE by leveraging Xceptional’s flexible service portfolio.”
Furthermore, Xceptional delivers an innovative service delivery approach, XceptionalCare Complete, offering a holistic IT management and service solution for businesses that need a full scope managed IT service. Unlike other managed IT providers who offer device-based pricing, XceptionalCare Complete provides full support for clients’ entire IT environment for low, user-based pricing, making it easy for them to manage—and stay within—their budget.
XceptionalCare Complete encompasses a wide range of services, including virtual CIO, securityassessments, mobile device management, network support, asset management, and more.
Our professional success is built around our strong engineering and product knowledge, vendor relationships, consulting, and managed services
While engaging with clients, Xceptional deploys its expert team to conduct a comprehensive assessment of their existing technologies, strategic goals, and budget to build a plan that ensures operational efficiency and security in a cost-effective manner. As Carpenter says, “Our professional success is built around our strong engineering and product knowledge, vendor relationships, consulting, and managed services.” Such an approach to client servicing alongside IT expertise makes Xceptional the most sought-after partner for businesses across several verticals, including healthcare, biotech, pharma, hospitality, financial services, real estate, education, and non-profits, to name a few.
Danielle recalls its recent collaboration with a small biotech company in the San Diego area. Lacking a strong IT strategy, the client wanted a reliable partner who could support their growth by providing them with proper assistance to streamline their IT operations. Xceptional took over their IT operations and provided timely support to help them enhance their business processes. Xceptional also helped them deploy various security measures, mobile device management, and a new cloud phone system, which ultimately resulted in their tremendous growth down the line.
Such instances of client success are testimony to Xceptional’s commitment towards building solutions that work. Going forward, the company envisions extending its reach in the managed IT services space by implementing several enhancements to its service offerings. “We work hard to establish ourselves as a ’Trusted Advisor’ for our clients and implement turnkey collaborative solutions addressing their total needs,” concludes Danielle.